Upload rejected
Confirm the file is a real PDF, not password-protected unless the tool supports it, and stays within the displayed file, total-byte, and page limits.
Support
Solve the document problem without exposing the document.
Use the protected form below. It sends the request to the tenant-scoped NovaCore queue without publishing a support email address.
Contact support
Send a request without publishing an email address.
Your message goes directly to the tenant-scoped NovaCore queue. We never ask you to attach the document.
Processing failed
Retry once with the original file. If it fails again, note the tool, approximate size, page count, time, and safe error message—never submit a job token.
Download did not start
Use the download-again control where available, allow the browser download, or retry the operation after confirming the page is still open.
Privacy question
Do not submit confidential documents. Describe the workflow and classification of the data without copying content from the source file.
Security report
Do not exploit or publish a suspected issue. Send a concise reproduction that avoids real user data and allows the team to validate safely.
Feature request
Explain the document problem, frequency, current workaround, and desired outcome. Community voting is available for public product ideas.
Useful report
Include this information.
- Tool name and approximate time of the attempt
- Browser and operating system
- Approximate file size and page count
- The exact safe error message
- Whether the problem repeats with a non-confidential test PDF
- Do not send passwords or API/job access tokens.
- Do not submit private documents unless a protected upload channel is explicitly provided.